Customer Excellence for Frontline Staff 1

Customer Excellence for Frontline Staff


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“Liked the opportunity to turn off speaker and continue to work without disturbing colleagues”
MV 20/06/2013

Overview – Customer Excellence for Frontline Staff

This course is aimed specifically at those who are directly involved with improving customer service in the workplace. It has been designed in partnership with Liquid Voice.

Students will learn how to take calls in a professional manner and how to deal with difficult callers. The course uses a scenario-based questionnaire to put the learners knowledge to the test.

 Lesson Plan

The following topics are covered:

  • Opening a call
  • Record and respond
  • Objection handling

Click the Read More button above for more info on:

  • Accreditation
  • Certification
  • Duration
  • Target Audience
  • Entry Requirements